Reklamasjon

  • Har du et akutt problem på ditt anlegg, ring oss på 67 17 72 00 og vi vil hjelpe deg. 

    Danfoss Drives gir 18 måneders reklamasjonsrett fra produksjonsdato på VLT® frekvensomformere.

    Ønsker du å reklamere på et ødelagt produkt, må du fylle ut vårt reklamasjonsskjema.

     

    1. Fyll ut reklamasjonsskjemaet og send det til Danfoss Drives på drives@danfoss.no
    2. Når vi har mottatt dine opplysninger, behandler vi din forespørsel og sender informasjon om ditt produkt er dekket av garanti og om det kan repareres eller om det skal byttes. Du kan sende inn ditt produkt når du har mottatt svar på vårt skjema.
      Skjemaet skal alltid sendes med produktet. 
    Ved tvilspørsmål, er du alltid velkommen til å kontakte oss på tlf. +47 67 17 72 00.

     

     

    • Produkter opp til 90 kW  
      Danfoss vurderer om produktet skal byttes eller repareres. 
    • Produkter over 90 kW
      Repareres ofte onsite.  

     

    Hvis det ved innsendelse av produktet ikke konstateres feil, vil du motta en faktura på en servicetime. 

    Hvis produktet er innenfor garanti og det er snakk om en fabrikasjonsfeil, er timer (innen for normal arbeidstid kl. 8 til 16) og reservedeler dekket av produktets garanti og du betaler kun for km og startgebyr. 

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